Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the TicketWise marketing website (the “Website”). The Website presents information about TicketWise, an AI-enabled grievance and ticketing platform for facility management teams across India. Please read these Terms carefully before using the Website.

1. Acceptance of these Terms

By accessing or using the Website, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Website. If you are using the Website on behalf of an organisation, you represent that you are authorised to accept these Terms for that organisation.

2. About us

TicketWise is a product of DreamyHook Digital Media, based in Gurugram, Haryana, India. References to “we”, “us” and “our” in these Terms mean DreamyHook Digital Media. You can learn more about the company at https://dreamyhook.com (opens in a new tab).

3. Use of the Website

We grant you a limited, non-exclusive, non-transferable and revocable permission to access and view the Website for your own lawful, informational purposes. In using the Website, you agree that you will not:

• use the Website in any way that breaches applicable law, infringes the rights of others, or is fraudulent, harmful or deceptive;
• attempt to gain unauthorised access to the Website, its servers, or any connected systems or networks, or otherwise probe, scan or test their security or vulnerability;
• use any robot, spider, scraper or other automated means to access, harvest or copy content from the Website in a manner that is abusive or that places an unreasonable load on our infrastructure;
• introduce viruses, malware, or any other material that is malicious or technologically harmful;
• interfere with, disrupt, or attempt to circumvent any security or access controls of the Website.

We may suspend or restrict access to the Website, in whole or in part, where we reasonably believe these Terms have been breached.

4. Intellectual property

All content on the Website — including text, graphics, illustrations, layouts, designs, the TicketWise name, logos, brand marks and other materials — is owned by DreamyHook Digital Media or its licensors and is protected by applicable intellectual property laws. You are granted a view-only licence to access this content for personal or internal business reference.

Except as expressly permitted, you may not copy, reproduce, republish, distribute, modify, or create derivative works from any part of the Website without our prior written consent. All rights not expressly granted are reserved.

5. Demos and no reliance

The Website is provided for general information and marketing purposes. Product descriptions, screenshots, demonstrations, performance metrics, figures and other statements are illustrative only. They are intended to convey the kind of outcomes facility management teams — in settings such as hotels, hospitals, corporate parks, malls and campuses — may aim to achieve, and they do not constitute a guarantee, warranty, or contractual commitment.

Features, capabilities and availability may change without notice as the product evolves. Any commercial relationship, pricing or service levels are governed solely by a separate written agreement entered into between you and us. You should not rely on the Website as a basis for any decision; please contact us to obtain current, binding information.

6. Third-party links

The Website may contain links to third-party websites or resources that we do not own or control. We provide these links for convenience only and are not responsible for the content, accuracy, policies or practices of any third-party site. Accessing a linked site is at your own risk and may be subject to that site’s own terms and privacy policy.

7. Disclaimer of warranties

The Website and all content on it are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Website will be uninterrupted, secure, error-free, or free of harmful components.

8. Limitation of liability

To the extent permitted by applicable Indian law, DreamyHook Digital Media and its directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of, or inability to use, the Website — even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

9. Indemnity

You agree to indemnify and hold harmless DreamyHook Digital Media and its directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or connected with your breach of these Terms or your misuse of the Website.

10. Privacy

Our collection and use of information through the Website is described in our Privacy Policy, which forms part of these Terms. By using the Website, you also acknowledge the practices set out in that policy.

11. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the Website are governed by and construed in accordance with the laws of India. You agree that the courts at Gurugram, Haryana shall have exclusive jurisdiction to settle any such dispute or claim.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Website, our practices, or legal requirements. When we do, we will revise the “Last updated” date shown above. Your continued use of the Website after any change takes effect constitutes your acceptance of the revised Terms.

13. Contact us

If you have any questions about these Terms, please contact us at hello@dreamyhook.com.